Frequently Asked Questions

🛍️ Orders

How do I place an order?

Simply browse our store, add your favorite pet products to the cart, and proceed to checkout. We accept major credit cards, PayPal, and other payment methods.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us at contact@pawpalworld.shop as soon as possible.

🚚 Shipping

Where do you ship to?

We currently ship domestically and to select international destinations. Shipping availability and rates are calculated at checkout based on your location.

How long does shipping take?

Standard Shipping: 7–15 business days
Expedited Shipping: 3–7 business days
Express Shipping: 1–3 business days (where available)

Please note that processing time is 1–2 business days before your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over a certain amount — check our current promotions for details.

Do you offer international shipping?

Yes! We ship to many countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

📦 Order Tracking

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

My tracking number isn't working. What should I do?

Tracking information may take 24–48 hours to update after your order ships. If it still isn't working after 48 hours, please contact us at contact@pawpalworld.shop

My order shows delivered but I haven't received it. What now?

Please check with neighbors or your building's mailroom first. If you still can't locate your package, contact us within 7 days of the delivery date and we'll investigate.